Privacy Policy for Peaklabs

Effective Date: [10/22/2024]

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using, and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using Peaklabs, LLC.'s ("Peaklabs") services, including the services made available through this website, and any other software or services offered by Peaklabs in connection with such services (the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

What information does Peaklabs collect and store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, Peaklabs requires you to provide personal contact information, such as your name, company name, address, phone number, and email address (referred to as “Personal Contact Information”). When purchasing the Services, Peaklabs may also require financial and billing information, such as billing name, address, and credit card number, and the number of employees who will use the Services (“Billing Information”).

In connection with our Application-to-Person (A2P) messaging services, we collect phone numbers and consent for sending messages. These may include notifications, service-related updates, and marketing messages, depending on your preferences and consent.

Data, Diagnostic & Login Information

Using Peaklabs' Services, you will be able to create, upload, store, and share information such as company descriptions, email IDs, logos, photos, custom emails, etc. (this is collectively referred to as “Data”). This information will be stored and maintained on Peaklabs' website.

If you run into technical errors while using the Services, Peaklabs may request permission to obtain a crash report and certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain details about your Operating System version, hardware, and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer to streamline the login process (“Login Information”).

Analytics Information

As you navigate Peaklabs' website and use our Services, we may collect information through frequently used information-gathering tools, such as cookies and web beacons (“Website Navigational Information”). Website Navigational Information includes browser type, IP address, and actions taken on Peaklabs' website, such as pages viewed and links clicked.

Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites.

You can opt out of personalized advertising by visiting Ads Settings or www.aboutads.info

Geo-Location Information

Peaklabs does not collect any information regarding your real-time geo-location while using the Services; however, it may do so in the future. We will request your permission before collecting such information.

What does Peaklabs do with the information it collects?

Personal Contact Information

We use this information primarily to administer the Services and provide you with updates, product announcements, and other communications, including Application-to-Person (A2P) messaging. A2P messages may include:

Transactional messages (e.g., service updates, payment confirmations)

Marketing messages (if you have opted in)

You can opt out of receiving marketing messages at any time by replying “STOP” to any SMS message you receive or by contacting us at [email protected]. Opting out will not affect transactional messages.

Billing Information

Peaklabs does not store any Billing Information on its servers. Instead, we use a secure payment provider (Stripe) to store and process all payment-related transactions.

Data, Diagnostic Information, and Login Information

We use your Data and Diagnostic Information to improve the functionality of our Services and troubleshoot any technical issues. Login Information helps streamline the login process.

Analytics Information

We use Analytics Information in conjunction with third-party services (e.g., Google Analytics) to monitor and analyze website and service usage, to improve user-friendliness, and to verify authorization for services.

Sharing & Disclosure of Private Information Third-Party Applications and Your Use

Peaklabs provides users with the ability to link their Data to third-party applications such as Facebook, Twitter, and LinkedIn. Such linking is at your discretion, and we cannot be held responsible for how third-party services use your Data.

Marketing and Publicity

Per our Privacy and Conditions, you agree to allow Peaklabs to identify you as a customer and use your name and/or logo in Peaklabs’ website and marketing materials.

Sale of Personal Information

Peaklabs does not sell, rent, or trade your private information to third parties.

Service Providers and Business Partners

Peaklabs may use trusted third-party companies to help us provide, analyze, and improve our Services. These companies may have access to your information solely for the purposes of performing these tasks and are bound by strict confidentiality obligations.

Legal Compliance

We may disclose your information as required by law or to protect the rights and safety of Peaklabs and its users.

Internal Use of Your Personally Identifiable Information

We collect, store, and process your information on servers located in the United States. Your information may pass through other countries in transit. We use the information collected to:

Develop and deliver Services

Process transactions

Provide customer support

Improve our products, services, and marketing

Opt-Out and Your Rights

You may opt out of receiving A2P marketing communications at any time by replying “STOP” or by contacting us at [email protected]

Additionally, you may request access to or correction of the personal information we hold about you.

Data Security

Peaklabs takes reasonable security measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no security system is entirely foolproof, and we cannot guarantee the absolute security of your data.

Retention of Information

We will retain your information as long as necessary to provide the Services and comply with legal obligations. If you wish to delete your account or Data, please contact us, and we will ensure that your information is removed within a reasonable time, subject to legal or backup retention requirements.

Changes to this Privacy Policy

If we make any material changes to this Privacy Policy, we will notify you via email or by placing a prominent notice on our website. It is your responsibility to keep your contact details up-to-date and to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at [email protected]